Returns & Refunds

Enjoy risk-free shopping

If you're not happy, we're not happy. To return a product to us, fill in the form below then follow the instructions you'll receive by email.

Products must be unopened, unused or unworn and have packaging or tags intact.We cannot offer exchanges.

All purchases are covered by our six months product guarantee. If there is any quality problem with your product, we'll replace within six months after purchase.

 

60 day money back promise on products 

If you're not completely happy with a sex toy you have bought from SOULOCK, please let us know why within 60 days of receiving it and we'll give you a full refund.

To make a claim under the 60 Day Money Back Promise, fill in the enquiry form and choose '60 Day Money Back Promise’ as the reason for returning the item.

The number of refunds you may receive under the 60-Day Money Back Promise is entirely at Soulock’s discretion. Please note that lingerie, lubes, and worn or used sexual products are not covered.